Delivering on time
Benefit: Work with a company that does whatever it takes to deliver on time.
Client: One of the leading European office furniture manufacturers
One of our long term clients had a very tight deadline to launch a new product at Neocon in Chicago in June.
We received the final drawings for five aluminium die-cast components on April 6.
The parts had to be sent to Europe to be incorporated into the final product, and then photographed, followed by shipment to the United States.
Together with our engineer, the client visited our facilities to sign off first samples from the tools on May 11.
As there was insufficient time to courier the product required for the exhibition, we purchased 10 pcs of luggage so that the client could hand carry 146kg of product on the flight back.
At short notice, it was decided our engineer should follow 2 days later to fly to the UK and he carried an additional 40kg of urgently required samples.
Below is a letter from the managing director of the company:
I would like to thank yourself and your teams for all the effort that has gone into making sure the castings were tooled and received in time.
I know you really worked hard to get this achieved.
Once again, many thanks for your continued support.
